How do I let the office know if I’m available?
Simply use the in app feature which lets the admin know if you are available to take on jobs, swipe right if unavailable (red) and left if available (green).
Are jobs automatically assigned to me?
If you’re available for work and close to a particular job then Admin staff may automatically assign a job to you via the LockSub Platform.
What happens if I accept a job and can’t attend?
You will need to let us know right away if this happens more than once your account may be suspended.
How do customers pay?
Once your job is completed you select the works carried out via the app and charge customers via our payment terminal.
How many jobs can I expect on a daily basis?
Usually two to five.
Who pays for the parts?
The cost of your parts used should also be added to your weekly invoice.
When and where do I send my invoices for works completed?
Please send invoices to email@example.com every Sunday.
When do I get paid for my work?
We request you send us an invoice each week with a breakdown of works carried out, all locksmiths are paid each and every Wednesday, please ensure your bank details and vat number if applicable are included.
What if my customer wants to pay cash?
Cash is to be banked once a week into LockSubs bank account.
Who decides what customers should be charged?
Ultimately this is up to the locksmith as all locksmiths will have different labour rates dependant on time, location and type of works to be carried out, however we have set some recommended prices inside the app whilst also outlining maximum charges in our terms and conditions.
Are locksmiths paid a percentage of each job?
Yes, percentage is based on your location and experience.
What happens if I have a recall job?
We suggest recalls are kept to a minimum as works should always be completed to a high standard and we expect locksmiths to be fully stocked always, however if you should need to revisit a particular job then we kindly ask that you do not accept any jobs until your recall is complete.